The views are fabulous, the location, surroundings and the walks great, the beds very comfortable BUT the house was dirty and felt uncared for, half-eaten food left in kitchen drawers, toilet bins left unemptied, many dead and live flies, the sofa shedding bits of skin, thin curtains falling off their rails, no towels. The hotel staff were less than happy to see us when we arrived to get the keys, which set a strange tone. Later, the owners informed us that it is up to the previous holiday makers to clean the house, that this is normal in Iceland. It was not normal in the two other places we stayed which were spotless when we arrived and cleaning taken as the responsibility of the owners.
We spent a few hours cleaning, not the spring clean that was needed but enough to cook and live there. We contacted Bungalo, they contacted the hotel, someone came with towels and said the owners had not informed them there had been a change of rental. The welcome letter left inside was address
Svar frá Birgir Johannsson
This person did not read the information on the internet site and did not contact us before it came. We replied right away when they came and made arrangement so the problems would be solved immediately. They really do not understand that this house is not a part of the hotel beside. They thought they were going to a hotel but rented out a apartment with little services. They thought that the 5 stars given from all the other guest where because it was a 5 star hotel with full service. The hotel beside was going to go right away and solve the problem that had been left for us but they told us that the guest where arrogant to them. So we did everything that there was possible to do. These guests did not leave their number and never called us: